SproutTel SIP & STUN Settings - FAQ

SproutTel SIP & STUN Settings - FAQ


SproutTel SIP Trunks have been tested and confirmed working with a range of SIP enabled products. To find out if your equipment has been tested with SproutTel, please contact our support team on 1300 1 TELCO (83520).

SIP Settings

SproutTel SIP Trunks have been designed to be setup on a range of SIP/VoIP enabled Phones, Phone Systems and Gateway Products

Server:   sip.sprouttel.net

Proxy:     sip.sprouttel.net

Port:        5060

STUN (Session Traversal of UDP through NAT) Settings

In the event that you need to use STUN, we have a dedicated STUN server to help.
Server:    stun.1.sprouttel.net
Port:        3478 / 5060

Audio CODEC Settings

SproutTel recommend using the G711a (PCMA) audio codec for the best possible sound quality with our services.
If you internet quality is diminished, you can try using G729a as it requires lower bandwidth consumption.

    • Related Articles

    • 3CX - SIP Trunks

      The purpose of this guide is to outline the recommended process for setting up SIP trunks within 3CX which have been provisioned and supplied by SproutTel Step 1: Download the provider configuration file.  This file contains pre-set configuration ...

    • Call Transfer Issue - Audio Lost on Call Transfer

      Admin Access Required to modify SIP Trunk Settings. If you do not have admin access, please speak to your administrator. Log into web interface and navigate to SIP Trunks. From within the SIP Trunk, navigate to Options and under the Advanced section, ...

    • What internet speeds are recommended for VoIP (Voice over IP)?

      When looking into VoIP, there are a number of considerations which should be taken into account which go beyond basic internet speed tests. As outlined in our post, 5 Things you need to get started with VoIP - With Infographic, factors other than ...

    • 5 Things you need to get started with VoIP - With Infographic

      VoIP or Voice over IP (the Internet) can provide you and your business a wide range of benefits including reduced line rental and call costs, through to flexible working arrangements and increased productivity while using a VoIP enabled Phone System. ...